Welcome to Beckenham Flowers. These Terms & Conditions ("Terms") set out the agreement between you, the customer, and Beckenham Flowers regarding your use of our website and our online flower delivery service in Beckenham and surrounding areas. By placing an order with us, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please refrain from placing an order or using our services.
These Terms apply to all orders placed for online flower delivery in Beckenham, as well as the neighbouring areas we serve. We recommend that you read these Terms carefully and retain a copy for future reference.
1. Placing Orders: You may place an order for flower delivery via our website at any time. Orders will be processed as soon as payment is received. Please ensure you enter all details accurately, including your full contact details, delivery address, recipient’s information, and your preferred delivery date. Incorrect or incomplete information may result in a delay or non-delivery for which we cannot accept responsibility.
2. Order Acceptance: Your order constitutes an offer to purchase flowers and related products from us. All orders are subject to acceptance by Beckenham Flowers. Upon successful submission, you will receive an order confirmation via our website indicating that your order has been received. This confirmation does not guarantee acceptance. Acceptance of your order and completion of the contract will only occur once we have dispatched the items or confirmed delivery arrangements.
3. Product Availability: While we aim to display accurate stock levels, from time to time products may be unavailable. Should a product you have ordered be out of stock, we will advise you as soon as possible and offer a suitable substitute of equal or higher value or a full refund at your discretion.
4. Delivery Area: Beckenham Flowers specialises in online flower delivery across Beckenham and surrounding areas. Please note our delivery area at the time of ordering; delivery outside our published area may not be possible. Orders outside our area may be cancelled and refunded.
1. Payment Methods: We accept payments online using most major debit and credit cards. Payments are processed via our chosen secure payment service provider. All payments must be received in full before orders can be processed and delivered.
2. Pricing: All prices stated on the website are in Pounds Sterling (GBP) and inclusive of Value Added Tax (VAT) where applicable. Delivery charges will be clearly indicated before checkout and form part of the total order cost.
3. Payment Security: We employ industry-standard measures to protect your financial details and process transactions securely. However, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering from our website, unless this arises from our negligence.
4. Invoice Requests: Should you require a VAT invoice, please request one at the time of ordering. Invoices will be issued digitally where possible.
1. Right to Cancel: You have the right to cancel your order provided we receive notification at least 24 hours before the scheduled delivery date. Please note that due to the perishable nature of our products, cancellations after this period may not be possible, especially if your order has already been prepared or dispatched.
2. Cancellation Process: If you wish to cancel your order, please contact us as soon as possible via the website's contact form, quoting your order reference number and reason for cancellation. Any refunds issued in accordance with our cancellation policy will be processed to the original payment method within 7 working days.
3. Amendments: Amendments to your order (such as the delivery address or card message) can usually be accommodated if received with at least 24 hours' notice before your requested delivery. Amendments requested after this time may not be possible.
4. Non-Deliveries: In the unlikely event we are unable to deliver your order due to circumstances beyond our control or due to inaccurate delivery information, we will contact you to arrange redelivery where possible or offer a full or partial refund, at our discretion.
1. Delivery Times: Delivery is available Monday to Saturday (excluding public and bank holidays) during our published delivery hours. We aim to deliver your flowers on your requested date; however, exact times cannot be guaranteed. All deliveries within Beckenham and surrounding areas will be made on the agreed date unless otherwise advised.
2. Failed Deliveries: If the recipient is not at the address at the time of delivery, we will attempt to leave the flowers with a neighbour or in a safe place. A delivery note will be left or the recipient notified by SMS or telephone (where possible). If neither is available, we will contact you to arrange redelivery.
3. Delivery Proof: Proof of delivery may be obtained in the form of a recipient’s signature, photograph, or our driver’s log, as appropriate.
4. Adverse Conditions: We are not liable for delivery delays arising from circumstances outside our control, e.g. adverse weather, public events, or road closures.
1. Product Images: All images on our website are for illustrative purposes only. Because flowers are natural and seasonal, actual bouquets and arrangements may differ slightly in appearance from those depicted, but we always aim to deliver flowers of similar style, value, and quality.
2. Substitutions: Occasionally, specific flowers or sundries may not be available due to seasonal variation or supply issues. Where necessary, we reserve the right to substitute unavailable items with items of equal or higher value and similar style and colour. We will make every reasonable effort to inform you of any major substitutions prior to delivery.
3. Flower Care: To enjoy your flowers for as long as possible, please follow our care instructions provided with your order. As flowers are a perishable product, we are unable to accept returns, but you may contact us promptly if you are not satisfied for any reason.
1. Returns: As flowers are highly perishable and bespoke, we do not accept returns except in cases of faulty goods, in accordance with your statutory rights.
2. Refunds: If you are not satisfied with the quality or condition of your order, please contact us within 24 hours of delivery. We may ask for a photograph of the flowers to assess your complaint and will offer a replacement, partial refund, or full refund at our discretion if your complaint is upheld.
3. Complaints Procedure: Please contact us via the website contact form with your order details and a description of your issue. We aim to resolve all complaints promptly and fairly.
1. General: Beckenham Flowers shall not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the use of our website or services. Our liability for any direct loss shall not exceed the total price of the order in respect of which the claim relates.
2. Exclusions: Nothing in these Terms excludes or limits our liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by applicable law.
3. Third Parties: Any advice or recommendations given on our website should not be relied upon as specific advice. We do not accept liability for any actions taken as a result of information contained on our site.
4. Force Majeure: We are not liable for delays or failure to perform our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war or fire.
1. Intellectual Property: All content, images, and text on the Beckenham Flowers website are the intellectual property of Beckenham Flowers. Use of this content without permission is strictly prohibited.
2. Site Availability: We strive to ensure our website is available at all times but reserve the right to suspend or restrict access without notice for maintenance, updates, or technical reasons.
3. Accuracy: We make every effort to ensure all information on our website is correct and up to date but cannot guarantee there will be no errors or omissions.
Our privacy policy explains how we handle your personal data. We take your privacy seriously and process data in accordance with current data protection laws in the UK. By using our website and services, you consent to such processing as described in our privacy policy.
These Terms and any disputes shall be governed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
1. Updates to Terms: We reserve the right to amend these Terms at any time. Updates will be posted on our website, and your continued use of our services implies acceptance of the latest version of the Terms.
2. Severability: If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will remain in effect.
3. Waiver: No failure or delay by us to exercise any right or remedy shall operate as a waiver of that right or remedy.
4. Entire Agreement: These Terms, together with our privacy policy and any instructions provided at the time of ordering, constitute the entire agreement between you and Beckenham Flowers. No other statements or representations, whether oral or written, shall be binding upon us.
These Terms & Conditions apply to all customers of Beckenham Flowers for orders placed for flower delivery in Beckenham and the surrounding areas. We appreciate your custom and look forward to serving you with beautiful flowers and exemplary service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beckenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beckenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
