At Beckenham Flowers, our reputation as a trusted local Beckenham florist is rooted in exceptional service and our commitment to delivering only the freshest flowers to the households and businesses in our community. We take great pride in ensuring every bouquet and arrangement is crafted to perfection and delivered with utmost care. Your satisfaction is always our priority.
We stand behind the quality of every order with a Fresh Flowers Guarantee. All flower arrangements prepared at Beckenham Flowers are guaranteed to arrive fresh and in perfect condition. If you feel the flowers you have received are not fresh or do not meet your expectations, please read on to learn about our straightforward returns, refunds, and complaints process designed for your peace of mind.
In the rare event that your flowers arrive damaged or not up to our exceptional quality standards, please let us know as soon as possible on the day of delivery. We kindly ask for a clear photograph of the bouquet or arrangement so we can assess the issue and ensure fast resolution for you. Our team is here to put things right.
Our flowers are sourced daily from trusted growers and are arranged shortly before delivery to households and businesses in Beckenham and surrounding areas. We recommend that, with proper care, our flowers should remain fresh and beautiful for a minimum of five days following delivery. If the flowers do not meet this standard within the first 48 hours of receipt, please contact us promptly. Be sure to keep the original flowers and packaging until we have resolved your concern, as we may need to collect them for quality review.
When a concern about freshness or damage is raised within the stipulated timeframes, Beckenham Flowers offers you two choices for resolution. You may request:
We process refunds quickly, and replacement flowers are always prioritised for delivery at the earliest opportunity. Your satisfaction is our guarantee throughout the process.
If you are dissatisfied with your flowers or the service you have received from Beckenham Flowers, please get in touch with us right away. Our team will listen to your feedback, investigate the matter thoroughly, and work with you to find a fair and prompt solution. We treat all complaints seriously and use feedback to continuously improve our service for all Beckenham customers.
As a reliable local florist, we are dedicated to providing the freshest flower arrangements and an exemplary customer experience. Our Returns, Refunds & Complaints process is designed to offer complete peace of mind, whether you are arranging a gift bouquet or beautiful blooms for your home or office. With Beckenham Flowers, freshness and satisfaction are always assured.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
